Chick-fil-A employee signs with deaf customer in viral video

For Cynthia Walker, it was a first. The 22-year-old had never been able to order food for herself “without people just staring at her,” her mother explained in a Facebook post.

Walker was born with CHARGE syndrome, which results in a number of conditions, including hearing and vision impairments and heart defects. CHARGE syndrome affects about 1 in every 10,000 individuals, according to The CHARGE Syndrome Foundation.

Recently, Walker and her mother visited a local Chick-fil-A in Fayetteville, N.C., and were treated to a wonderful surprise.

The employee who took their order, a young woman named Taylor, knew sign language and was able to communicate with Walker and take her order. “Taylor did not miss a beat on greeting us with a warm smile, and asking my daughter first what she would like,” Mom mentioned, “My daughter was so surprised and happy.”

Love What Matters shared the story and it quickly garnered plenty of attention. The post has been shared over 12,000 times and liked by over 60,000 users. You can watch the interaction between Taylor and Cynthia below.


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